Refunds & Billing

One credit covers one successful render or twilight conversion. Credits are deducted only after an image is produced — if generation fails, no credit is spent. Your balance and full credit history are visible on the Settings page.

Packs are one-time purchases. Pack credits do not expire and stack on top of any plan credits you already hold.

Plans renew automatically each month and grant that plan's credit allowance at the start of every billing period. Plan credits are intended for use within the period they are granted. You can upgrade, downgrade or cancel at any time from Settings, which opens the billing portal provided by our payment processor.

Cancelling stops future charges. Access and any remaining plan credits stay available until the end of the period you have already paid for. We do not pro-rate partial months.

Because credits unlock AI generation that costs us money as soon as it runs, used credits are non-refundable. We will refund a purchase where:

• the charge was duplicated or clearly unauthorised;
• a technical fault on our side prevented you from using the credits you bought; or
• a plan renewed after you had already asked us in writing to cancel it.

Email support@stageit.app within 30 days of the charge with your account email and the transaction date. Approved refunds go back to the original payment method. Where local consumer law gives you a stronger right, that law applies.

If a render is charged but never delivered, tell us and we will restore the credit. Renders that completed but that you simply do not like are not refunded — adjust your layout, style or lighting and render again.

Prices are shown in US dollars. Applicable sales tax or VAT is calculated at checkout, and receipts are emailed by our payment processor for every successful charge.

Please contact us before opening a dispute with your bank — most billing problems are fixed faster by email. Accounts with an unresolved chargeback may be suspended until the balance is settled.